Depends on the product. For products immediately available in stock, the shipping time is about 7-10 days, for products in restocking and / or customized that are arriving directly from the manufacturer, the shipping time can range from 7 to 15 days. For an order that contains both immediately available items as well as restocked and / or customized items, we will wait for all items to be ready to proceed with shipment. If some items are late and we have to exceed 12 working days, your order will be divided into 2 shipments to allow you to receive the items already available first and as always the shipping will be completely at our expense!
Sure, we ship orders all over the world! You can choose the country where to receive the package directly from the drop-down menu during the completion of the order. Again, the shipping will be completely at our expense!
For shipments to Italy we use the main couriers based on the volume and weight of the package including GLS and SDA.
If the product is defective or damaged, or we offer a 100% money back guarantee.
For the refund of the return you can choose whether to receive a voucher that can be spent on our site or receive a refund on the payment method used at the time of purchase.
Once the return has returned to our warehouse, DudoStore will check the resale status of the product together with the details relating to the order. The refund will then be made according to the agreed methods. Refunds are usually made within 2/3 of receipt of the return. You will receive a confirmation email once the refund has been made!
Yes, all the products you buy on DudoStore come with a guarantee.
If you have received a defective item, contact customer service immediately by writing to help.dudo@gmail. com providing as many details as possible (defect description, photos and / or video showing the defect found).Customer service will respond as soon as possible and find a solution to the problem
It may happen that an order is divided into 2 or more shipments, due to a delay in restocking some items. You will receive the missing part of your order automatically with a second shipment, the costs of which will be entirely at our expense.
Once the order has been completed, it is no longer possible to add other products to your order, you will need to place a new order.
You can cancel your order without penalty by writing an email to help.dudo @ gmail, com or by filling out the form you will find in the "NEED HELP? - Contact us" section. It is necessary to cancel the order within 24 hours of purchase. If the order has already been shipped, however, it will no longer be possible to cancel it.
Of course! You can change the address if the order has not yet been shipped (
within 48h of purchase) by contacting our customer service directly at help.dudo @ gmail, com.
Invoices can be requested within 24 hours of sending an order, by writing via email to the customer service email@example.com indicating all billing data, the VAT number, the tax code and the unique code. No requests will be accepted after the period indicated above. All data entered during the order in the "billing address" must match exactly the header of the invoice, once entered it will not be possible to make changes. It will not be possible to make invoices to a person / company / address other than that indicated in the order as the billing address. Therefore, Name and Surname, Company Name, address (street, number, zip code and city) must match exactly the header of the invoice. VAT number and unique code and tax code must be communicated via email together with the invoice request by writing to firstname.lastname@example.org.
You can choose whether to pay by Credit Card or PayPal.
Of course! We use world leading platforms for credit card payments. The security level complies with the highest industry standards and the Checkout is Level 1 PCI DSS Compliant certified and all information is encrypted with 128 Bit SSL. No data of your cards will be saved by DudoStore.
If you have received a Discount Code you can use it by inserting it in the space provided at checkout. The discount will be applied automatically.
If you need specific information about an item, you can find all the information you need directly in the description that you find under the product images.Often the product images, if you scroll through them all, explain how the product works. If something is still not clear to you, you can write to our customer service email@example.com and we will be happy to help you .
Availability is always indicated on the page of each product. Products marked as Sold out are currently not available for purchase.
Sold out products can be back in stock in a few days or after a few weeks. This is why we advise you to subscribe to our newsletter to get previews on the products that will be available again. For more specific information you can always contact us at firstname.lastname@example.org.